Front Desk Supervisor

$17-$19 per hour


The Front Desk Supervisor at The St. Anthony, A Luxury Collection Hotel, is responsible for assisting the Front Desk Management Team while providing attentive, courteous, and efficient service to all guests, before arrival and throughout their stay, while maximizing room revenue and occupancy.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Education & Experience:

• High School diploma or equivalent required. 

• At least 2 to 3 years of progressive experience in a hotel or a related field required (Front Desk Experience Preferred).

• College course work in related field helpful.

• Previous supervisory responsibility preferred.

• Knowledgeable in Marriott Systems preferred.

• Must have a valid driver's license for the applicable state.

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Physical requirements: 

• Flexible and long hours sometimes required.

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

General Requirements: 

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Maintain attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with BC Lynd standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational needs.

• Perform other duties as requested by management.

Benefits

Benefits:

• Paid Time Off

• 6 Paid Holidays

• Discounted Hotel rooms at over 6,000 Marriott properties

• Cash Bonus for Hiring Referrals

• $6 employee meals

• Health, Dental, Vision, and Life Insurance Policies

• 401K Program

• Discounted Buss Pass

• Discounted Downtown Parking

• Leadership Development Program

• Supervisor Training

• Recognition Programs